The short version of my resume is: I kept choosing whatever got me closest to real users. I started college as a general business major, but a part-time campus IT help desk job my sophomore year got me hooked on the moment where you figure out what someone actually needs versus what they asked for.
That led me to switch my concentration to information systems and take a summer internship at a healthcare software company, where I did QA testing — and kept getting pulled into support calls because I could translate between patients and engineers. My final internship was a product support role at a startup, where I owned the help documentation and cut repeat tickets on our worst feature by rewriting its setup guide.
So the thread is user-facing problem solving with a technical base, and it leads directly here: this support engineer role is that thread, full time.